Technology: Habits of Good Parents
In the today’s world of technology, it’s hard (almost impossible) for a parent to explain to a child why he still can’t have a smartphone. Technology is a part of our lives. We work, play and communicate by using technology.
The same thing goes for children. They do their homework by using computers, play on their tablets and communicate with their friends by using social media or their phones.
Taking away technology from children today could be described as taking their favorite toy. They will be frustrated and annoyed because they can’t play or continue chatting with their friends. Even Steve Jobs and Bills Gates have strict rules when it comes to technology and their children.
The main habit every parent should develop when it comes to children and technology is a time without technology. The time when the family meets around the dinner table should be a time without technology. Any activity that involves communicating and interacting with people face to face should be without iPads and iPhones.
The second habit, is knowing what your child is doing on the internet. What websites does he visit? What websites can he visit? Is he old enough to use social media? How he communicates on social media and with who? As a parent, we should talk about technology with our children as we should talk about sex.
It’s important to remember that children imitate our behavior. It’s hard to tell a child he shouldn’t spend too much time on his iPad if that’s what are we doing most of the time.
How to Deploy Technology in Customer Service and Support
Technology can improve customer service and support and the overall customer experience in many ways. However, it’s important to emphasize that technology can’t completely replace the human touch to customer service. As we are all customers and consumers, we often contact companies when we have a problem. In that moment of frustration and disappointment, it’s quite annoying to receive an automatic reply on our email which doesn’t help us solve our problem.
Technology can be used for good to improve a customer’s experience while they are going through a website and searching for help. It’s important to stress that customers don’t react very well to big changes within a company. Every company should honor a customer’s preferred mode of interaction without trying to engage a customer with some new technology which is not easy to navigate for starters. This basic rule is often deployed by companies who expect from their customers to start acting differently and to change their tech-driven needs. Companies should always test new features and technologies before they introduce them to their customers. A technology used by any company should not make a customer’s experience more difficult. Those technologies can be introduced for various reasons. Some believe that certain features will make a customer’s experience easier and then they don’t. Some deploy certain technologies to collect data to improve the customer’s experience and customers are not happy with that approach. Companies should be careful and mindful when introducing new technologies into their customer service and support. Testing, testing, and more testing is the key when it comes to new technology and your longtime customer.
Yuval Noah Harari: Technology is Humanity’s Biggest Challenge
Yuval Noah Harari, the best-selling author talked about climate change, artificial intelligence and immigration with Al Jazeera. The former US president Barack Obama praised his book on the history of humans from ancient times and discovering fire to modern time. The former president said the book gave him a perspective on “the core things that have allowed us to build this extraordinary civilization that we take for granted”.
The book “Sapiens: A Brief History of Humankind” sold in more than eight million copies worldwide.
Yuval Noah Harari said: “I still see myself as a historian. don’t think that historians are experts in the past, historians are specialists in change and how things change and we learn the nature of change by looking at the past.”
In his interview, he stressed the importance of what’s happening right now in the world. Can we learn from the past to have a better future despite the growing population, climate changes and the fear of the unknown, fear of immigration and artificial intelligence? The interview can be seen HERE.